What is the purpose of this document?
|The Forklift Training Centre is committed to protecting the privacy and security of your personal information. This privacy notice describes how we collect and use personal information about you during and after your working relationship with us, in accordance with the General Data Protection Regulation (GDPR). It applies to all trainees, clients, workers and contractors and anyone visiting our website.|
The Forklift Training Centre is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.
This notice applies to current and former clients, workers, trainees and contractors and anyone visiting our website. This notice does not form part of any contract to provide services. We may update this notice at any time.
It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.
The Forklift Training Centre (hereinafter referred to as The Company) is a Forklift Training Provider which provides training services to its clients and work seekers and trainees. The company must process personal data including sensitive personal data so that it can provide these services. In doing so, the company acts as a data controller.
|We will comply with data protection law. This says that the personal information we hold about you must be: 1. Used lawfully, fairly and in a transparent way. 2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes. 3. Relevant to the purposes we have told you about and limited only to those purposes. 4. Accurate and kept up to date. 5. Kept only as long as necessary for the purposes we have told you about. 6. Kept securely.|
|Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). There are “special categories” of more sensitive personal data which require a higher level of protection.|
We will collect, store, and use the following categories of personal information about you:
- Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses.
- Date of birth.
- Next of kin and emergency contact information.
- Copy of relevant licences/qualifications
- Employment Status/Employer
- Training records and professional memberships
- Updates on our training records for any further bookings
- Performance information.
- CCTV footage and other information obtained through electronic means such as swipe card records.
- Information about your use of our information and communications systems.
We will also collect, store and use the following “special categories” of more sensitive personal information:
- Information about your health, including any medical condition, to ensure you are able to carry out the training being offered.
- Testing for drugs or alcohol before training in line with our health and safety obligations.
We collect personal or business information about trainees, clients, employees, workers and contactors through the application process, either directly from trainees or clients or sometimes from our employment agency partners or background check provider. We may sometimes collect additional information from third parties including former employers, credit reference agencies or other background checks. Hereare some other ways we may be collecting information on our website visitors:
- Email list collection
- Google Analytics or any other built in analytics
- Contact form
- Cookies on our website
- Ecommerce transactions
- Facebook pixel
- Ads targeting
- Job boards
- Social Media Sites
- Software providers who we use to support our services
We will collect additional personal information from your application or from our agency partners or clients to enable us to assess the correct training requirements.
|We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances: 1. Where we need to perform the contract we have entered into with you. 2. Where we need to comply with a legal obligation. 3. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. We may also use your personal information in the following situations, which are likely to be rare: 1. Where we need to protect your interests (or someone else’s interests). 2. Where it is needed in the public interest or for official purposes. 3. Personal data may be shared with a bank or finance provider|
Situations in which we will use your personal information
We need all the categories of information in the list above primarily to allow us to perform our contract with you and to enable us to comply with legal obligations. In some cases we may use your personal information to pursue legitimate interests of our own, provided your interests and fundamental rights do not override those interests. The situations in which we will process your personal information are listed below. We have indicated by the purpose or purposes for which we are processing or will process your personal information, as well as indicating which categories of data are involved.
- Administering the contract we have entered into with you.
- Business management and planning, including accounting and auditing.
- Conducting performance/training reviews, managing performance and determining performance/training requirements.
- Assessing qualifications for a particular training.
- Gathering evidence for possible complaints
- Making decisions about your continued training needs
- Training and development requirements.
- Dealing with legal disputes involving you, or other trainees, workers, clients and contractors, including accidents at work.
- Ascertaining your fitness to train
- Managing any “no show” bookings
- Complying with health and safety obligations.
- To prevent fraud.
- To monitor your use of our information and communication systems to ensure compliance with our IT policies.
- To ensure network and information security, including preventing unauthorised access to our computer and electronic communications systems and preventing malicious software distribution.
Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.
If you fail to provide personal information
If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you (assessing your training needs), or we may be prevented from complying with our legal obligations (such as to ensure the health and safety of you and our trainees).
Change of purpose
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
|“Special categories” of particularly sensitive personal information require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal information. We have in place an appropriate policy document and safeguards which we are required by law to maintain when processing such data. We may process special categories of personal information in the following circumstances: 1. In limited circumstances, with your explicit written consent. 2. Where we need to carry out our legal obligations or exercise rights in connection with training. 3. Where it is needed in the public interest, auditing Less commonly, we may process this type of information where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else’s interests) and you are not capable of giving your consent, or where you have already made the information public. We may also process such information about members or former members in the course of legitimate business activities with the appropriate safeguards.|
Our obligations as training provider
We will use your particularly sensitive personal information in the following ways:
- We will use information about your physical or mental health, or disability status, to ensure your health and safety before training and to assess your fitness to train to try provide appropriate workplace adjustments or help assess the correct training method.
- We may gather and test for the use of alcohol and or drugs to protect you and the companies health and safety obligations as in line with UK law.
Do we need your consent?
We do not need your consent if we use special categories of your personal information in accordance with our written policy to carry out our legal obligations or exercise specific rights in the field of employment law. In limited circumstances, we may approach you for your written consent to allow us to process certain particularly sensitive data. If we do so, we will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent. You should be aware that it is not a condition of your contract with us that you agree to any request for consent from us.
|We may only use information relating to criminal convictions where the law allows us to do so. This will usually be where such processing is necessary to carry out our obligations and provided we do so in line with our data protection policy. Less commonly, we may use information relating to criminal convictions where it is necessary in relation to legal claims, where it is necessary to protect your interests (or someone else’s interests) and you are not capable of giving your consent, or where you have already made the information public. We may also process such information about members or former members in the course of legitimate business activities with the appropriate safeguards.|
We will only collect information about criminal convictions if it is appropriate given the nature of the training request and where we are legally able to do so. Where appropriate, we will collect information about criminal convictions as part of the process or we may be notified of such information directly by you in the course of training with us.
|Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We are allowed to use automated decision-making in the following circumstances: 1. Where we have notified you of the decision and given you 21 days to request a reconsideration. 2. Where it is necessary to perform the contract with you and appropriate measures are in place to safeguard your rights. 3. In limited circumstances, with your explicit written consent and where appropriate measures are in place to safeguard your rights. If we make an automated decision on the basis of any particularly sensitive personal information, we must have either your explicit written consent or it must be justified in the public interest, and we must also put in place appropriate measures to safeguard your rights.|
You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.
We do not envisage that any decisions will be taken about you using automated means, however we will notify you in writing if this position changes.
|We may have to share your data with third parties, including third-party service providers and other entities in the group. We require third parties to respect the security of your data and to treat it in accordance with the law. We may transfer your personal information outside the EU. If we do, you can expect a similar degree of protection in respect of your personal information.|
Why might you share my personal information with third parties?
We will share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.
Which third-party service providers process my personal information?
“Third parties” includes third-party service providers (including contractors and designated agents) and other entities within group companies. The following activities may be carried out by third-party service providers: payroll, pension administration, benefits provision and administration, IT services or HR support.
How secure is my information with third-party service providers and other entities in our group?
All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
Transferring information outside the EU
To ensure that your personal information does receive an adequate level of protection we have put in place the following appropriate measures to ensure that your personal information is treated by third parties in a way that is consistent with and which respects the EU and UK laws on data protection: all third parties are asked to confirm that they employ data protection standards at least as robust as those from time to time in force in the EU. If you require further information about this you can request it from a manager.
|We have put in place measures to protect the security of your information. Details of these measures are available upon request. Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.|
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those trainees, agency partners, clients contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
How long will you use my information for?
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Details of retention periods for different aspects of your personal information are available in our retention guidelines set out at the end of this document. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. Once you are no longer an employee, worker or contractor of the company we will retain and securely destroy your personal information in accordance with our data retention guidelines.
Your duty to inform us of changes
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.
Your rights in connection with personal information
Under certain circumstances, by law you have the right to:
- Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal information to another party.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact a manager in writing.
No fee usually required
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact The Forklift Training Centre on 0333 344 2949. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
We have appointed a data privacy manager to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the data privacy manager. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.
We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.
The Company has regard to recommended retention periods for particular employment records set out in legislation, referred to in the table below, however, it also has regard to legal risk and may keep records for up to seven years (and in some instances longer) after your employment or work with us has ended.
|Type of training record||Retention period|
|Training records These may include: Copies of qualifications from other providers Qualifications achieved from our business Due dates for refresher courses Employment information Pass dates Applications and training quotes or queries Assessment exercises or tests. Notes from enquires and short-listing exercises. Pre-training verification of details provided by the successful trainee or clients. For example, checking qualifications and certificates. Criminal records checks.||3 Years after last contact or after the training date provided.|
|These may include: Written training records Training Contracts. Documented changes to terms and conditions.||While training continues and for seven years after the contract ends.|
|Collective training agreements and past agreements that could affect present trainees. .||Any copy of a relevant collective agreement retained on an trainees record will remain for seven years after training has taken place. .|
|In relation to hours trained at the centre||These will be kept for 7years|
|These include: Qualifications/references.||Before training is offered and continues and for seven years after last contact with the centre|
|Records to show compliance, including: Qualifications from another provider and qualifications achieved from the company||Seven years after the relevant period.|
|These are created regarding any reportable accident, death or injury in connection with work.||For at least seven years from the date the report was made.|
When you visit our website or use our online applications, personal data may be collected automatically, either by us or by a third party acting on our behalf (please see the section on “Google Analytics” for further information), using “cookies”.
Cookies are small text files which are placed on your computer (with your consent, where required by applicable law) by websites you visit. You can use the settings in your web browser to control which cookies you accept, and to erase or block certain or all cookies. Please refer to your browser instructions or the website below for guidance.
If you choose to accept cookies, cookies will be stored on your machine, which help us to analyse how you use our applications (please see “Google Analytics”) and also help you to use some of its functions (for example, to remember your preferences or your password). If you choose not to accept cookies, you should be aware that some of this functionality may be limited.
For further information please visit www.allaboutcookies.org.
Google uses this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
If you have any questions about this privacy notice, please contact The HR & Compliance Team on 0333 344 2949